Our Transformative Journey with Essity

Woman showing graph in a meeting with nurses

"Reflecting on our journey to improve continence care, January 2024 was pivotal. Our program evaluation revealed significant gaps, especially in how we collected and utilized manual voiding diaries to shape our residents' care plans. The pandemic further highlighted our lack of comprehensive understanding of continence and continence products, with staff often assuming all products were the same. We noticed our residents were becoming saturated in their products, leading to discomfort, a loss of dignity, increased workload, and higher environmental demands due to the amount of laundry this caused."

"Having inspected homes using various brands, I knew Essity held the solutions we needed. Essity’s approach to assessing residents as individuals living with incontinence and creating tailored care plans and profiles was the missing piece in our puzzle."

Like Night and Day

"Securing the contract with Essity marked the beginning of a remarkable transformation. The difference between Essity and other brands was like night and day. With the invaluable support of Mark, our Essity representative, and Kathy, the National Accounts Manager, we embarked on this journey together."

A Sales Representative from Essity Meeting with a Customer

TENA Sales Representative meeting with nurses at a meal

Commitment to Education

"Initially, traditional group training sessions were held, but as expected, there was resistance to change. Essity's commitment to education shone through with immediate remedial training provided in various formats, predominantly face-to-face with live demonstrations. Adopting the "see one, do one, teach one" mode of learning led to higher success rates and a noticeable shift in staff attitudes. Staff learned how to apply the product correctly and safely, which was new information for many, regardless of their experience as personal support workers."

"A recent follow-up visit, by Mark and Kathy revealed a remarkable improvement in knowledge and satisfaction among those who received 1-1 education. The difference is evident, and we are excited to continue this journey towards excellence in continence care with Essity."

Leveraging Identifi™ Smart Care Tech

"As we continue to enhance our continence care program, our next steps involve implementing newly designed resident profiles in alignment with the continence care pathway and leveraging the advanced Identifi™ smart care technology. Identifi™ tracks our residents' voiding patterns over a 72-hour period, providing detailed reports on patterns and volumes. This innovative solution addresses our initial challenges and is expected to significantly increase our compliance and improve continence care outcomes for our residents while also lessening our environmental impact."

Learn About Identifi™

Image of TENA Identifi Smart Care Product

"We are excited about the potential impact of these advancements and remain committed to delivering the highest standard of care."

"Thank you, Essity, for being a catalyst for change and helping us provide the best care for our residents."

Rebecca deWitte
Clinical Support Manager
Gateway Haven
Corporation of the County of Bruce

Bruce County Home
Rebecca deWitte

Get in touch

If you want to know more about TENA products or would like any other information about working with TENA, please get in touch.

This is TENA

TENA is a brand of Essity, a leading global hygiene and health company. With over 60 years of experience TENA is the No. 1 adult incontinence brand globally*. We offer a full range of absorbent products, skincare and digital health technology solutions that are tailored to the needs of individuals, their families and healthcare professionals.

With TENA, Essity is at the forefront of developing products and services that help improve dignity and the quality of people’s lives. We strive for sustainable continence care with better care and better products.

*Euromonitor International Limited; Retail Adult Incontinence, all channels, RSP value sales, Tissue & Hygiene, 2020 edition.

Looking for other TENA sites?

At TENA we offer products and solutions for a wide range of people. Please feel free to visit our other TENA sites.

TENA Consumer Products

TENA, a brand of Essity - a global, leading hygiene and health company. Every day, our products, solutions and services are used by a billion people around the world. Our purpose is to break barriers to well-being for the benefit of consumers, patients, caregivers, customers and society. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2023, Essity had net sales of approximately SEK 147bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. More information at essity.com.